Shipping policy

We ship orders within 3 business days, though our goal is to fulfill all orders within 24 hours when possible. We ship from Texas, USA.

Tracking numbers will be provided once your order ships.

We are not responsible for delays caused by the carrier or incorrect shipping information provided at checkout.

Mosswood Market is not responsible for lost or stolen packages marked as delivered. We offer optional shipping insurance for an additional fee at checkout and highly recommend this to protect your order.

While we will always do our best to assist and support buyers -- regardless of whether insurance was purchased -- we cannot guarantee replacement or reimbursement if insurance was not selected.